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Helpdesk Technician in Calabasas, CA at Line 6

Date Posted: 7/17/2018

Job Snapshot

Job Description

The Helpdesk Technician is primarily responsible for front-line support for all end-user computing needs. The technician will work with other members of the team to deliver a high-level of customer-centric support for onsite and remote employees to ensure they are able to meet their goals effectively and efficiently. The job has a wide variety of tasks including, but not limited to: deploying new computers, replacing faulty hardware, troubleshooting local and remote hardware and software, managing the purchase process of both computers and accessories, deploying phones, and documenting and updating procedures. The candidate will be expected to analyze end-user computing requirements (hardware and software) to recommend to Sr. Director appropriate, cost-effective solutions. While this role is first tier support, there are opportunities to work on projects and expand your knowledge and contribution to Yamaha Guitar Group.

Job Requirements

  • Be able to troubleshoot windows and macOS locally and remotely
  • Firm grasp of Microsoft Office and Office 365
  • Creating and updating accounts in Active Directory
  • Triage helpdesk tickets to ensure SLA levels
  • Ensure documentation is current for common procedures
  • Manage phone moves, adds, and changes
  • Be familiar with basic network terminology, infrastructure and protocols. This includes VLANs, routing, firewalls
  • Create, update and execute project plans
  • Participate in on-call, after hours response
  • Performs other responsibilities as needed
  • Strong knowledge of desktop computing ( latest versions of windows and macOS )
  • Minimum 2 years in helpdesk role
  • Able to work independently to drive tasks to completion
  • CompTIA A+ or similar certificates in windows, macOS, networking or sufficient experience
  • Have a great customer service attitude and ability to stay calm in all situations
  • Effectively communicate in person, via phone, email, chat, text
  • Be proactive on task management and follow-up
  • Linux experience a plus
  • Willingness and desire to learn new technologies