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Sales Operations Administrative Assistant in Calabasas, CA at Line 6

Date Posted: 2/1/2018

Job Snapshot

Job Description

Reporting to the Sales Operations Supervisor, this position is responsible for assisting Sales Operations with accurate and efficient entry, processing and management of orders for both our US Domestic & International business.

This individual is partnered with the Sales Operations Administration Team, interfacing with them daily to maximize efficiency, revenue, and customer satisfaction.

  • Accurate and efficient entry, processing and management of sales and parts orders for Resellers using ERP system (SAP)
  • Partner with the Line 6 Sales Administration Team and respective resellers by providing critical administrative sales support
  • Maximize revenue by troubleshooting & resolving order fulfillment obstacles, as well as routing and expediting reseller/distributor requests and inquiries
  • Generate and distribute necessary customer paperwork, such as invoices, shipping documents, and various reports
  • Assist US Domestic Sales Administrator with updating and maintaining information in online reseller portals/B2B sites, as well as the Line 6 Dealer Locator
  • Update and maintain customer master information in SAP
  • Provide back up phone support for Dealer Services
  • May also enter and process finished goods orders for International customers, providing support to other areas of the Sales Organization as necessary
  • May also fulfill other duties and provide further support per request of Sales Operations Supervisor
  • Work across functional/departmental lines to resolve issues that arise related to customer orders

Job Requirements

  • One or more years of equivalent/related experience in Order Administration, Sales Support, Customer Service, or Operations
  • Experience in a Manufacturing or Distribution environment using SAP and/or other similar ERP system
  • Understanding of fulfillment and “order-to-cash” cycle as it functions in an ERP system
  • Bachelor’s or Associates degree preferred
  • Outstanding written and verbal communication skills useful in all levels of an organization
  • Strong ability to positively, professionally and effectively communicate and coordinate with all levels of internal and external customers (Sales, Logistics/Supply Chain, Finance/Credit, Customer Service, resellers, distributors, vendors, potential customers, etc.)
  • Highly-developed attention to detail, accuracy and efficiency
  • Possesses and maintains a positive, solutions-focused attitude with a sense of urgency
  • Requires Intermediate to Advanced Typing/Data Entry Skills
  • Intermediate experience with the Microsoft Office Suite (Word, Outlook, Excel, etc.)
  • A bias towards action and an ability to "self-manage", multitasking and prioritizing work as necessary
  • Excellent time management skills and ability to successfully work to a deadline
  • Ability to work extended hours as needed, such as at end-of-month/quarter


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